Returns & Order Issues
At Elevated Soccer, every order is created with care and attention to quality.
Many of our products are made to order, helping us reduce waste while offering unique designs inspired by football culture from around the world.
Our goal is simple: if there's a problem, we'll work with you to make it right.
Size Guide & Sizing Assistance
A detailed Size Guide is available on every product page to help you choose the best fit before placing your order.
If you're unsure which size to select, feel free to contact us before ordering. Simply provide:
• Your height
• Your weight
• Your preferred fit (fitted, regular, or relaxed)
Our team will gladly help recommend the most suitable size.
Sizing Concerns
We encourage all customers to review the Size Guide available on each product page before placing an order.
If your item does not fit as expected, please contact us within 14 days of delivery.
While we cannot guarantee refunds or exchanges for sizing-related issues, we review every situation individually and will do our best to provide a fair solution whenever possible.
Depending on the circumstances, solutions may include:
• Store credit
• A discounted replacement item
• Another appropriate resolution determined by our support team
If you experience any sizing issue, please reach out to us. We're always happy to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please provide:
• Your order number
• A brief description of the issue
• Clear photos showing the problem
Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund where applicable.
Order Changes & Cancellations
Orders begin processing shortly after they are placed.
Because of this, modifications or cancellations may not be possible once production has started.
If you need to make a change, please contact us as soon as possible and we will do our best to assist.
Shipping & Delivery
Delivery estimates are provided as guidelines only and may vary due to:
• Carrier delays
• Weather conditions
• Customs processing
• High seasonal demand
Once an order has been shipped, Elevated Soccer is not responsible for delays caused by shipping carriers or customs authorities.
Customers are responsible for providing accurate shipping and delivery information at checkout.
Product Appearance
We strive to display product colors and details as accurately as possible.
However, actual colors and appearance may vary slightly due to screen settings, lighting conditions, and photography.
Need Help?
If you have any questions regarding sizing, shipping, your order, or any other issue, we're here to help.
Please contact our support team and we'll do our best to assist you as quickly as possible.
Email: support@elevatedsoccer.com
We typically respond within 24 to 48 hours.